We’ve recently made some significant upgrades to help you further reduce the chances of missed deliveries by keeping your customers up-to-date on what’s happening with their packages.
If you’re on the Recipient plan or above, with this update you can:
- Easily customize customer messages
- Choose to send SMS, email, or both
- Add personalization
- Choose to send messages in any language
After a driver starts their route, your customer will get a message with general delivery info. This includes an estimated delivery time and a link to our live tracking site so that they can track its progress. 🙌