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Customize Customer Messages to Reduce the Chance of Missed Deliveries, and More

We’ve recently made some significant upgrades to help you further reduce the chances of missed deliveries

We’ve recently made some significant upgrades to help you further reduce the chances of missed deliveries by keeping your customers up-to-date on what’s happening with their packages.

If you’re on the Recipient plan or above, with this update you can:

  • Easily customize customer messages
  • Choose to send SMS, email, or both
  • Add personalization
  • Choose to send messages in any language

After a driver starts their route, your customer will get a message with general delivery info. This includes an estimated delivery time and a link to our live tracking site so that they can track its progress. 🙌

By Angela Barnard

Angela is a content strategist, blog writer, and editor based in Poole, UK. She loves helping businesses and brands develop their content stories and communicate messages in plain English. You can find her on LinkedIn

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